All representatives I have dealt with are very professional and helpful. Unfortunately, based on feedback, it seems that there may be limited coverage for this pandemic for many travel insurance companies across the board. For example, one of the hotels in Ecuador had a private hot springs right outside the door of my room. It is possible that you booked through Gate 1 which is a European consolidator whom we have no association with. All our Tours, Air and Travel Insurance was booked through and paid direct to Gate1. They did not even try to fight on our behalf. Also, when we tried to cancel the trip they would only give us supposedly a 75% refund and said we would have to deal with the airlines ourselves--when we talked with the airlines they said since it was a package deal made with Gate 1 that we would have to deal with Gate 1--obviously Gate 1's people didn't have their act together and were definitely not well informed or interested in helping us. I have been attempting to get a full refund since no travel to Europe is allowed because of COVID-19. Climb aboard a bus tour… Rick's 48 itineraries include Italy, France, Turkey, Ireland, Britain, Spain, and much more! We've seen people miss flights in the middle of a tour, a broken arm, sickness, family emergencies back home, traffic accidents, major event closures as well as people deciding to extend their trip as long as they are on a holiday. You can never get the same booking agent even though they tell you, you can call them for all your bookings. Save Up To 40% On Tours Guaranteed Low Prices on Tours! I have travelled with Gate1 on 4 previous trips and have been very impressed with the organisation, guides, accommidation and value for money on each of these 3 trips. Gate 1 travel as a company does not give a crap about you as a customer.Booking trips customer service is not that great. The best Europe tours, Europe trips and vacation packages. PRIVATE GROUP TOURS. Private tour guide. All were well organized, professionally led, and budget friendly. Learn why teachers and parents choose EF for educational travel. Life is too short to deal with people like Gate 1!!!!!! one of the travel and tours companies I have ever used which cares on details to make sure the client is fully satisfied. I had an Central European trip booked for June 2020. I requested a refund and they charged me a 25% penalty for cancelling. but have been told via email from Gate1 that I can only get approximately $200. For the price we made due and maybe use them again for Israel.. Group travel can be a good choice for travelers with limited time, a limited budget or who prefer the security of traveling in numbers. I was extremely skeptical with such a low price and did some checking on the company and could not find any issues. Grand European Travel Review. Why is Gate1 Travel not refunding my money. very, very … As you may be aware, we offer various types of packages such as value, partially escorted, independent and even small group tours. You are on your own with that. My son, who was going on the tours with us, texted us that the tours had been cancelled. It seems you may have booked through Gate 1 which is a European consolidator whom we have no association with. Single travelers, you will typically get the worst hotel rooms, sorry to say, and on many occasions. Since March we have been patiently waiting for Gate1 Travel to reimburse our unused Air and Insurance moneys. We were promised the following which did not happen: 1. I purchased travel insurance. They are good at supplying water in countries where you cannot drink it from the tap. When we returned to the U.S. we contacted Gate1 to refund our money. We are Gate 1 Travel, a U.S. based tour operator. We spoke to a supervisor and then to a manager and they both told us that the airline is not refunding money. I have traveled with Gate 1 several times both on guided and independent trips. My son has received all refunds, inclusive of Airfare and Insurance. Specialties: Sav-On Tours has discount tickets for Paradise Cove Luau, Germaine's Luau, Polynesian Cultural Center, Sunset Cruises, Watersports, Shark Cage Trips, Snorkeling Trips, Hiking Tours, Pearl Harbor Tours, Sightseeing Tours … As we previously advised, we have reached out to the airline to attempt to recover any possible refunds. As mentioned previously, due to the volume we were experiencing delays. #1 of 398 Tours in Tel Aviv. Ugh. I will preface my comments by letting you know I am a travel agent. Additionally we booked 7 outstanding excursions for a total of $323 each and were in a small group of less than 30. Get the best deals on flights, holiday packages in India, cheap international tour packages, cruises, ski holidays, travel insurance with Travel Tours - India's leading travel company, We are sorry to hear of your unhappiness. Absolutely the WORST travel agency in the world. We booked a trip to Peru that included an insurance package. We are Gate 1 Travel, a US based tour operator. Because Gate 1 Travel has managed tours for travel enthusiasts for 35 years, it takes customer feedback seriously. Gate 1 is the best travel agency. Buses you use the whole trip are typically clean thanks to some of the bus drivers and others not so much. Buy from Intrepidtravel.com. Check was not received. Since this first trip, we have made numerous trips with Gate 1 and booked many clients with Gate 1. What you see on paper is what you get. Really professionals. I had a trip booked for Egypt that Gate 1 cancelled due to COVID19. They don't help with visa's. They are no doubt the best bang for your travel dollar. I have never encountered a problem or misrepresentation from them. The following tours invite you to get to know a new place, your way. Do not let the low price deter you from experiencing what this first class company has to offer! EF Educational Tours offers student tours at the lowest prices guaranteed. If you made your reservation with us please reach out to us and provide your reservation number using our Contact Us page. Some AARP senior travel tours offer half-day excursions, while others provide multi-day retreats. We were supposed to leave yesterday but there are no flights scheduled for the whole week. I paid approximately $1200. Gate1 NEVER contacted us. Ultimately, after hours on the phone, waiting for email responses we finally were able to get partial reimbursement for our travel expenses, overall we gave Gate 1 almost $4,000 and recovered a little over $2,400 which included much pain and suffering in dealing with these people. I saw them gradually decline from an ok/ convenient travel provider to a low quality , cheap provider. Hi Kate, we would like to ask that you confirm that you are reviewing the correct business. I couldn’t have researched and booked a more extensive and unique tour myself. Gate1 does not respond to e-mails or calls. CUSTOM TOURS… In regards to travel insurance, while highly recommended, these companies operate separate from Gate 1 and have their own policies. I decided to give them a try before I booked clients which is my usual pattern. Our Europe tour packages and Europe package tours are delivered by top Europe travel specialists – Compare Europe tour prices and reviews. We are sorry to hear of the issues you experienced with the flights you purchased however it does not appear that you purchased your tickets through our company. I would have no reservation to recommend G1 and we definitely be using them again (as soon as the economy gets rolling again after COVID). Our guide came back to airport and got us to a hotel for the night.Note much good to say about the cruise. Review: Costa Rica, Tortuguero, La … Intrepid Travel offers off-the-beaten path experiences … I strongly recommend them to all of my Family, Friends and Clients. We had flown into Panama City a few days early and were scheduled to fly to Guatemala City on March 13th to start the Gate1 Tours. Bottom line AVOID GATE 1! The travel insurance company, Arch Insurance, has informed me that I will not get a refund; apparently pandemics are not covered. My wife and I booked a Danube River Cruise for October 2020, we each took out travel protection insurance ($329 each = $658). We booked the trip through Gate1 and they are responsible for their customers. All of the times we called we were on hold for over an hour to no avail. Jeff, the tour guide who was with us is amazing. The entire trip was off the charts of my expectation. We were not even notified of the cancellation. Why is Gate1 Travel keeping my money? When Covid-19 hit we wanted to cancel our trip, primarily because I had recently had open heart surgery plus I would have been 73 years old at the time of our trip I could not risk my life without a treatment option and/or vaccine. It seems that you may have booked with Gate 1 which is a European airline consolidator that we have no association with. The hotels were outstanding (4 & 5 Star), the tour guide was exceptional, the tours were on par or better than other much higher end tours, the transfers were seamless. #2 of 88 Tours in Kas. Just read all of the reviews on this terrible Gate 1--wish I had before using them, but our daughter had good luck with them because lucky for her nothing went wrong. 4.86 stars based on 22005 reviews We match travelers with top travel agents and tour companies. Good is the pricing and the itinerary they have for their trips. We do not typically sell airline tickets only nor would we be likely to sell one that originates out of the UK. Find travel tips, travel advice, and answers to some of the most commonly asked travel … 70 Countries. We are one of the world's largest travel sellers offering deep discounts on tours and cruises. I am still scratching my head over this but also booking with them as often as possible. I should have listened to my cousin and avoided Gate 1 travel. We would ask that you make sure that you have reviewed the correct business. We also had Gate 1 handle the complete package for air travel, hotels and the cruise--thought they would act like any other travel agency--boy were we in for a nasty surprise! Understandably, airlines are overwhelmed with cancellation requests and resolving this issue may take longer than normal. Exciting and memorable trip for fantastic prices. The company offers over 300 tour … 539 likes. Trip was great, hotels very good, travel times good schedules, our guide pretty good and very helpful when we missed our flight home because of problem in first airport. Kas. “Excellent value for a whole day trip … Travel options: All Trafalgar tours are guided tours, but there are numerous options to choose from. They do not inform you of later flights to avoid this horrible inconvenience since they look to save on bring most to the airport at the same time. All of us have come away with how can they provide a top quality experience at such a fantastic price? I have a full credit for what I paid to use towards another Gate 1 trip and cannot wait for travel to open up so I can go with Gate 1 again. Again, when I log into my Gate1 Travel account there is NO REFUND OPTION only cancellation or re-booking. I have travelled 3 times with them. No factory tours… We ended up sharing a guide with a family of four--parents and 2 toddlers. We had flown into Panama City a few days early and were scheduled to fly to Guatemala City on March 13th to start the Gate1 Tours. We contacted Gate1 yesterday to ask for a refund. CLASSIC GROUP TOURS. When I log into my account at Gate1, there is no option for a refund. If you have any questions, you should follow up with the agent that you booked with. Latest travel news and reviews on US and world holidays, travel guides to global destinations, city breaks, hotels and restaurant information from the Guardian, the world's leading liberal voice Make sure you can go on the trip since their cancellation policy is horrible, especially for airfare. Booked a trip to China with Yangtse River Cruise. Reservation #182634 for Monica Merkins and Donald Haaga. That's why I use them.Where Gate 1 Travel falls short is service, it is a hit or miss on the local tour guides. Without having additional details we are unable to respond to your concern. 20 reviews of Keytours Vacations "We went to Egypt using Key Tours in November 2008. We've travelled on tours enough times to expect at least a couple issues to arise but G1 always has guides that have secondary plans for almost all events and travel. However I want to keep the inbound and I need a new ticket and asked Gate 1 to contact me - this was 1 week ago and despite to emails there has been no contact - its like they dont want business - rubbish service. I am so pleased that we took a chance and discovered a true Gem in the world of Travel. They will hold your money hostage and charge you through the roof for cancellation fees. As of today, Aug. 13, 2020, Gate1 has not refunded us the money. SMALL GROUP TOURS. Great Customizable Tours | For over 40 years, Grand European Travel has been making European vacation dreams come true. We went direct to Arch Travel Insurance and Copa Airlines for refunds but were told that Gate1 had to file the refund claims. We continue to work the airline and issue refunds as we receive them. We are sorry to hear of your recent disappointment and hope that you will reconsider using Gate 1 in the future. Overall, a decent trip, although we paid more money than we should have. In many places, the lodging was unique and had more of a boutique vibe than a chain vibe. Intrepid Travel. Relatives of mine had a similar trip booked with Viking and they recovered 125% since because of Covid-19 Viking had to cancel the cruise--even if Viking has not cancelled they would have provided a 100% refund. Some of the guides tend to play while you go to one destination after the next. 60 days later - nothing! Tel Aviv. We do not see that Gate 1 charged any penalties for the trip in September and the only money that was not reimbursed was for airfare which has remained on the booking as a credit. You have to tip all the local tour guides they have on the tour, and it can add up to a pretty sum by the time your finish. This is a great company for many reasons, but number one for me was when they had to cancel our March trip to Prague due to the virus and they refunded EVERY PENNY to my credit card.I will use them exclusively in the future. As such we would recommend calling us at 215-572-7676 to speak to the first available agent and provide them with your booking details so that they can assist further. We have searched our system and are unable to locate any bookings that have an airline ticket for a "Debra" and that is waiting on a refund from Vueling. They didn't provide the service so a full refund seems reasonable. Last leaving a country, they place you on crazy early flights where you depart from the hotel 1 AM to 4 AM to get to the airport. We booked a trip to China between Thanksgiving and Christmas 2015. I could not believe the prices for the trips I reviewed. 2. refunded. Travel protection premiums, per insurance regulations, must remain on the invoice as long as any other services remain. Since March we have been given "the runaround" when Gate1 said they would refund our money for the Insurance and Airfare within 60 days. Our agent booked a trip with Gate1 for September of this year, Gate 1 is postponing the trip until 2022. So I used them ten times due to the pricing they provide on their land tours. On the coronavirus, they only supplied vouchers to use on a later trip zero refunds no matter what and they are not available by phone. I have waited 6 months for a $450 dollar refund.Just got an email saying they’ve finally sent me a refund, but ‘we’ve deducted $85 for the administration fee’.I don’t know any company that profits from stealing refunded money that doesn’t belong to them. We have done our best to update our cancellation policies based on the current situation and be as lenient as possible. This was a 10 day trip with 8 nights of hotels in Beijing and Shanghi, all transfers, air from LA to Beijing, Beijing to Shanghi, Shanghi to Beijing and then back to LA for a price of $799 each. Crumby ship, tiny ugly rooms, food not too good.Some was good but few choices, never even one solid meat dish at dinner, all chinese mixed up stuff, one dessert such as jello or pudding-nothing good. Per the Department of Transportation, Gate 1, as ticketing agent, is obliged to provide customer refunds after the airline has agreed to the refunds and after Gate 1 has received the funds. U-Pick Travel and Tours. Nothing but good experiences with their trips. I have taken four trips with Gate 1 and have been extremely happy with all of them. They truly understand customer service as well as providing an unbelievable cost effective travel opportunity. Rick Steves European tours and vacations feature the best value and travel experience around. So, we gave it a shot. Food at land hotel meals was pretty good. We will never book through Gate1 again. I’m amazed at the quality of the hotels and meals provided for the price. Choose from over 1,000 tours A huge variety of travel styles and activities Comfort levels that suit every traveler 24/7 customer support Maybe you want to spend less time organising, squeeze in as much as … We appreciate your kind understanding and patience. Fraud is when a business charges you for a service they do not provide. my outbound flight to Gothenburg changed and I need to cancel the ticket. All of my interactions with Gate 1 staff while booking trips or on a trip have been excellent. Booked about 4 yrs ago. Let a local show you around as you eat and explore your way through a new city. No ice cream ever. Kas Daily Boat Tours with Bermuda. Meet the best trained, most knowledgeable and most entertaining tour guides in the business. If you like a fast pace and seeing tons of famous sights without having to plan how you get there, allowing the language barrier not to matter then use them. While services may vary depending on the category selected we always strive to provide quality affordable trips. A check was indeed sent to the travel agency you worked with and we do recommend you follow up with them in the next few days as it should be received. 30 days later - again nothing! Totally unacceptable! When we talked to them when we were initially booking the trip they said the call was recorded and when asked a question about refund for medical situations they said don't worry you're covered 100%! Additionally, we would not have charged an $85 administration fees. In England it’s illegal.Their communication has been completely automated responses for 6 months, and no contact number available.I’ve never had such a terrible and criminal service.I really needed all my money back.So angry and disappointed. Tours, things to do, sightseeing tours, day trips and more from Viator. 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