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Please note that where a Landlord has failed to comply with a Relevant Obligation, The DPS shall (in addition to any other rights it may have) be entitled to: a. determine that a Deposit protected under the Insured Scheme in relation to a tenancy which has not yet ended shall cease to be protected; and / or. Password. It is the Lead Tenant’s responsibility to ensure that their forwarding address and all contact details are up-to-date. d. Putting a Dispute through the ADR Procedure does not remove the duty of one party to pay the other any other amounts which are due. f. The Landlord will be required to confirm on the Insured Deposit Registration Form that they have explained to all Tenants, and any Third Party, the role and responsibility of the Lead Tenant. a. a. Words and figures must match and be equal to the full amount of the Protection Fee as stated on the Insured Online Cheque Submission Form. The DPS, The Pavilions, Bridgwater Road, Bristol, BS13 8AE. h. If monies are fraudulently released from the Insured Scheme as a result of an Agent, Landlord or Tenant not informing The DPS that there has been an amendment made to their details, to which they have not consented, The DPS will not be held liable for any loss incurred. A “Party” means one or the other; Pay as you go means the payment method available for the protection of Deposits to Landlords and Organisations upon registration with the Insured Scheme; Prescribed Information means the information which must be provided by the Landlord to Tenant(s) in accordance with the Housing (Tenancy Deposits) Prescribed Information Order 2007; Protection Fee means the fee required to be paid to The DPS by the Landlord to complete the registration of a Deposit received by the Landlord; Relevant Obligation shall have the meaning set out in clause 33. DPS is a term-life insurance scheme for CPF members. Currently, DPS is administered by two insurers, Great Eastern Life and NTUC Income. Any abusive or offensive behaviour towards our Customer Service Representatives will result in the call being terminated immediately. h. The ADR Decision is binding and cannot be appealed via the ADR Procedure. b. (iv) All Landlords requesting Forms will be asked for their Landlord ID and the Deposit ID, where applicable, in order to process requests for Forms. * Where an account is created by an Organisation, the documents referred to above should be supplied in relation to a current statutory director or equivalent person of that Organisation. The Tenant’s Evidence Form must be fully and properly completed by the Tenant and received by The DPS within 14 calendar days of it being issued. The Party refusing to use our service must start the required court proceedings within 6 months of notifying us of their refusal. k. The Dispute must not be the subject of an existing court action. … • how much will an insurance scheme cost and how should it be funded? The DPS takes reasonable care to ensure that electronic communications generated by it are free of viruses or other corruption of data. Landlords must ensure that all information held by The DPS in relation to Tenancies, and Deposits for which they are responsible are up to date and complete, accurate and not misleading. b. If no copy of the tenancy agreement is received by The DPS, the Dispute Papers will be passed to the Adjudicator in line with the normal timescale in any event. Convenient - Letting Agents will be charged per deposit monthly by direct debit; the (ex vat) fee to protect each deposit will be just £9.50 (further discounts will be available for volume). 14. c. The DPS will require all Landlords (other than Letting Agents and Organisations) to provide the following mandatory pieces of information: (ii) correspondence address of the Landlord; (iii) at least one contact telephone number for the Landlord; and. (vi) Royal Institute of Chartered Surveyors (RICS) – Letter of confirmation from RICS. These are every Monday to Friday, excluding bank holidays in England and Wales. Upon completion of the steps detailed above, The DPS will forward copies of. Our Customer Service Centre closes on bank holidays in England and Wales. a. Data Protection Notice/ Privacy Policy. 2. The DPS will issue a confirmation of receipt of the Deposit Protection Fee 5 days after the Insured Deposit Registration Form has been processed and, where applicable, of the cheque for the Protection Fee clearing. e. The DPS will require all Letting Agents to provide the following mandatory pieces of information: (i) full name and title of the primary contact at the Letting Agent; (iii) confirmation of the Letting Agent’s CMP provider; (iv) correspondence address of the Letting Agent; (vi) at least one contact telephone number for the Letting Agent; and. To validate their registration the Landlord must click through the link in the email and submit the necessary validation documentation referred to above at clause 5(j). a. l. If the Landlord and Tenant agree to any amount that is to be repaid to the Tenant, it is the responsibility of the Landlord to repay this amount to the Tenant. Independent advice should be sought regarding the interpretation of any applicable legislation. The Landlord will be responsible for providing confirmation to the Third Party. f. Except in the circumstances set out in section d above, the Adjudicator will make a Decision within 28 calendar days of receipt of the Dispute Papers. Anyone involved with an Adjudication must not reveal specific details of the case to people not connected to that Adjudication, unless required by law. Online Insured Deposit Registration Forms. (The DPS will issue a confirmation of receipt of the Protection Fee 5 calendar days after the Insured Online Cheque Submission Form has been processed and, where applicable, of the cheque for the Protection Fee clearing). provide help and enquiry services to Landlords, Letting Agents and Tenants in connection with the Service; manage new registrations of Landlords and Letting Agents. All online registrants will have to confirm that they have read and understood these Deposit Protection Service Insured Scheme Terms and Conditions which incorporates the Privacy Policy/Data Protection Notice when registering their first Deposit with the Scheme and following any updates to these Insured Scheme Terms and Conditions. While it is not a compulsory scheme, it is an opt-out scheme, meaning that unless you deliberately opted out of the scheme, you would be automatically enrolled when you make your first CPF contribution and are between the age of 21 and 60 (65 after 1 April 2021). The online Service will usually be available for use 24 hours a day, 7 days per week and 365 days per year subject to scheduled down time that will be advertised on the site to users prior to any down time being implemented. The DPS shall continue to hold the Disputed Amount in accordance with section 22 of these Insured Scheme Terms and Conditions below, until instructed to do otherwise by a Court Order or instruction signed by both Parties. We hope that you are always satisfied with our service, however, if you are unhappy with our service, we have a complaints handling procedure. Once the Disputed Amount has been received from the Landlord: (i) The Disputed Amount will be retained by The DPS until. As part of the registration process (whether online, by post or telephone), a Landlord must provide when requested to do so the documentation set out in annex to these Terms and Conditions. The Decision will be binding on the Parties. a. e. It is the Landlord’s sole responsibility to provide The DPS with a signed, valid, written tenancy agreement for the purposes of Adjudication when requested and in any event before the case is passed to the Adjudicator. Landlords may register online at www.depositprotection.com. The ADR Procedure can only be used if the Tenant has completed an Disputed Amount Confirmation Form notifying The DPS that there is a Dispute in relation to the repayment of the Deposit held by the Landlord, requesting that the Dispute be referred to Adjudication and confirming that the Tenant will be bound by the Decision of the Adjudicator. i. The DPS urge all Landlords to meet with Tenants in an attempt to agree the fair distribution of the Deposit at the end of the Tenancy. d. The following information is a mandatory requirement on all Insured Deposit Registration Forms: (ii) Landlord name / Letting Agent or Organisation name / trading title; (iii) house number / name and first line of address of Tenancy property; (vii) date Deposit received by the Landlord; (viii) Deposit amount received by the Landlord; (ix) full name and title of Tenant / Lead Tenant / Third Party; (x) in the case of Joint Tenants, the full name and title of all Tenants that are party to the Joint Tenancy; and. by guildy | 5 Jun 2020 | Deposits and Tenancy Deposit Schemes (England), Deposits and Tenancy Deposit Schemes (Wales) | 0 comments. A landlords wants to deduct £200 from a £1,000 deposit registered with an insured scheme. However, the Service may be temporarily unavailable for a number of reasons, including routine and emergency maintenance, excess demand for the Service, failure of the internet and other circumstances beyond the control of The DPS. 11. In addition, The DPS reserves the right to suspend or apply such restrictions as it sees fit in relation to a Party’s access to their account where it has reason to believe a Party has not complied with any of these Terms and Conditions or any relevant laws, rules, regulations or codes or where The DPS considers it is appropriate to do so pending any further investigations or enquiries. Within these three approved schemes, there are two types of scheme: custodial and insurance. Note: from 1 April 2021, this coverage will be extended to $70,000, and then adjusted to $55,000 for those aged 60 to 65 Submitting a deposit to our Insured scheme - landlords. This rule only applies if the tenancy is an assured shorthold tenancy. The DPS will also, where possible, send notification to the Tenant that a Tenant’s Evidence Form has been issued via email. All paper Insured Deposit Registration Forms should be sent to the address set out in Section 4(c). If the Deposit is not protected in a Government authorised tenancy deposit scheme and/ or the prescribed information required by the Housing Act 2004 is not provided, Tenants may make an application to Court and the Court may order that the Deposit be repaid to the Tenant or that the Deposit be paid into a Government authorised tenancy deposit scheme. The DPS consider the following obligations (whether set out in these terms or otherwise applicable) to be ‘Relevant Obligations’ for the purposes of paragraph 5(7) (b) of Schedule 10 of the Housing Act: (i) Any obligation to ensure the completeness and/or accuracy of any information or documentation supplied to The DPS; (ii) Any obligation to respond to requests for further information or documentation or otherwise assist any due diligence carried out by or on behalf of The DPS; (iii) Any obligation requiring the payment of any fee including any Protection Fee; (iv) Any obligation to lodge with The DPS any Disputed Amount following a request from The DPS to do so; (v) Any obligation to comply with any laws, rules, regulations or codes; and. c. If the Disputed Amount Confirmation Form has not been properly completed (including being signed and dated by the Tenant and/or strikes out any of the mandatory declarations (such as the Tenant’s agreement to be bound by the Decision of the Adjudicator) then the referral to Adjudication may be invalid and the Parties will be recommended by The DPS to pursue the Dispute via the Courts. The process is a very simple process and your unique discount code is; BLA1218. Until such notification is received by us, The DPS will assume that any instructions received in electronic form, on the telephone or in writing which have been authenticated by your Landlord ID or Tenant ID and your Repayment ID are genuine and are valid instructions from you and The DPS will act accordingly. Further, any failure to comply with Section 213 of the Housing Act means that no Section 21 notice can be given. Unless otherwise detailed in these Insured Scheme Terms and Conditions, The DPS shall endeavour to process all Forms within 4 Business Days of receipt.
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