Intrepid Travel offers off-the-beaten path experiences … In England it’s illegal.Their communication has been completely automated responses for 6 months, and no contact number available.I’ve never had such a terrible and criminal service.I really needed all my money back.So angry and disappointed. 300 Trips. Exclusively for your own family 'travel bubble' when travelling with 12 or more. I could not believe the prices for the trips I reviewed. Booked about 4 yrs ago. So I used them ten times due to the pricing they provide on their land tours. Gate1 cancelled the Tours, and did not inform us, and abandoned us in Panama City. Gate 1 travel as a company does not give a crap about you as a customer.Booking trips customer service is not that great. We continue to work the airline and issue refunds as we receive them. We booked a trip to Peru that included an insurance package. If you made your reservation with us please reach out to us and provide your reservation number using our Contact Us page. A check was indeed sent to the travel agency you worked with and we do recommend you follow up with them in the next few days as it should be received. Bottom line AVOID GATE 1! Also, when we tried to cancel the trip they would only give us supposedly a 75% refund and said we would have to deal with the airlines ourselves--when we talked with the airlines they said since it was a package deal made with Gate 1 that we would have to deal with Gate 1--obviously Gate 1's people didn't have their act together and were definitely not well informed or interested in helping us. I have traveled with Gate 1 several times both on guided and independent trips. Reservation #182634 for Monica Merkins and Donald Haaga. Gate1 NEVER contacted us. You have to take the good with the bad concerning this company, unfortunately. #2 of 88 Tours in Kas. my outbound flight to Gothenburg changed and I need to cancel the ticket. All of the times we called we were on hold for over an hour to no avail. Why is Gate1 Travel not refunding my money. Find travel tips, travel advice, and answers to some of the most commonly asked travel … Exciting and memorable trip for fantastic prices. Every single time, no exageration, G1 tour guides and the company have succeeded in getting people home or back on the trip with the rest of the group, made flight arrangements, reroute the group to another event/location etc. We spoke to a supervisor and then to a manager and they both told us that the airline is not refunding money. In many places, the lodging was unique and had more of a boutique vibe than a chain vibe. I discovered Gate 1 Travel in late 2015. “He was engaging, delivered excellently and … We are one of the world's largest travel sellers offering deep discounts on tours and cruises. So if you want more for less, they are for you. Ugh. Experience all the amazing benefits of guided travel with Collette. I have travelled with Gate1 on 4 previous trips and have been very impressed with the organisation, guides, accommidation and value for money on each of these 3 trips. We were not even notified of the cancellation. Some of the guides tend to play while you go to one destination after the next. CUSTOM TOURS… 200 Trafalgar Tours Reviews and Complaints @ Pissed Consumer As mentioned previously, due to the volume we were experiencing delays. Without having additional details we are unable to respond to your concern. Nothing but good experiences with their trips. Jeff, the tour guide who was with us is amazing. Just read all of the reviews on this terrible Gate 1--wish I had before using them, but our daughter had good luck with them because lucky for her nothing went wrong. Only the latest review will count in the company's TrustScore. Travel options: All Trafalgar tours are guided tours, but there are numerous options to choose from. I booked a trip with Gate1 Travel to tour Italy in July 2020. I was extremely skeptical with such a low price and did some checking on the company and could not find any issues. I am still scratching my head over this but also booking with them as often as possible. Review: Costa Rica, Tortuguero, La … I have waited 6 months for a $450 dollar refund.Just got an email saying they’ve finally sent me a refund, but ‘we’ve deducted $85 for the administration fee’.I don’t know any company that profits from stealing refunded money that doesn’t belong to them. Let a local show you around as you eat and explore your way through a new city. Photo courtesy of Oana Dragan / G Adventures, License the 10Best Readers' Choice Award Logo, Your California Privacy Rights / Privacy Policy. Their tour managers are always very knowledgeable beyond measure. When we talked to them when we were initially booking the trip they said the call was recorded and when asked a question about refund for medical situations they said don't worry you're covered 100%! I strongly recommend them to all of my Family, Friends and Clients. I had a trip booked for Egypt that Gate 1 cancelled due to COVID19. We are Gate 1 Travel, a U.S. based tour operator. They did not even try to fight on our behalf. They don't care what your financial situation is and even with the purchase of the best insurance, you have pages to read through just to say sorry what's happening is not covered. Our agent booked a trip with Gate1 for September of this year, Gate 1 is postponing the trip until 2022. No ice cream ever. Since this first trip, we have made numerous trips with Gate 1 and booked many clients with Gate 1. Gate1 does not respond to e-mails or calls. Tel Aviv. We had flown into Panama City a few days early and were scheduled to fly to Guatemala City on March 13th to start the Gate1 Tours. Fraud is when a business charges you for a service they do not provide. I should have listened to my cousin and avoided Gate 1 travel. Latest travel news and reviews on US and world holidays, travel guides to global destinations, city breaks, hotels and restaurant information from the Guardian, the world's leading liberal voice Obviously the itineraries are are great but what makes a good company is the ability to handle the unforeseen. Tours, things to do, sightseeing tours, day trips and more from Viator. Unfortunately, based on feedback, it seems that there may be limited coverage for this pandemic for many travel insurance companies across the board. Life is too short to deal with people like Gate 1!!!!!! I have a full credit for what I paid to use towards another Gate 1 trip and cannot wait for travel to open up so I can go with Gate 1 again. I’m so looking forward to next year and booking another tour with them. They do not inform you of later flights to avoid this horrible inconvenience since they look to save on bring most to the airport at the same time. Additionally we booked 7 outstanding excursions for a total of $323 each and were in a small group of less than 30. Travelers can decide on a family vacation, country explorations, special interest tours … We are sorry to hear that you would not consider traveling with Gate 1 in the future. All of us have come away with how can they provide a top quality experience at such a fantastic price? Travel protection premiums, per insurance regulations, must remain on the invoice as long as any other services remain. I requested a refund and they charged me a 25% penalty for cancelling. Some AARP senior travel tours offer half-day excursions, while others provide multi-day retreats. We are Gate 1 Travel, a US based tour operator. Most people I know who like half decent travel have dropped them. FAQs. I have travelled 3 times with them. Rick Steves European tours and vacations feature the best value and travel experience around. All representatives I have dealt with are very professional and helpful. We appreciate your kind understanding and patience. Again, it is the company's goal to offer the best travel … We will never book through Gate1 again. Specialties: Sav-On Tours has discount tickets for Paradise Cove Luau, Germaine's Luau, Polynesian Cultural Center, Sunset Cruises, Watersports, Shark Cage Trips, Snorkeling Trips, Hiking Tours, Pearl Harbor Tours, Sightseeing Tours … 2. We would ask that you make sure that you have reviewed the correct business. These locations serve the company by handling the on-the-ground logistics of the company's planned travel itineraries. Gate1 cancelled the Tours, and did not inform us, and abandoned us in Panama City. “Excellent value for a whole day trip … All were well organized, professionally led, and budget friendly. PRIVATE GROUP TOURS. I couldn’t have researched and booked a more extensive and unique tour myself. You are on your own with that. No factory tours… As we previously advised, we have reached out to the airline to attempt to recover any possible refunds. Overall, a decent trip, although we paid more money than we should have. We do not see that Gate 1 charged any penalties for the trip in September and the only money that was not reimbursed was for airfare which has remained on the booking as a credit. Buy from Railtoursireland.com. Good is the pricing and the itinerary they have for their trips. Single travelers, you will typically get the worst hotel rooms, sorry to say, and on many occasions. That's why I use them.Where Gate 1 Travel falls short is service, it is a hit or miss on the local tour guides. If you have to get a high priced lawyer to book with a travel agent and take out insurance that has all kinds of fine print that is never discussed with the customer--that tells you to move quickly on to another travel agency--and please read their reviews before booking--but whatever you do remember to AVOID GATE 1 just like you would COVID-19 and enjoy yourself! Also booking with them Friends and clients booking agent even though they tell you, you can them. Ef for educational travel a European consolidator whom we have no association.... Travel opportunity possible refunds prices and reviews the policy information for Arch online always! Star minimum rating information before purchasing very knowledgeable beyond measure, and answers to some the! 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