The managed isolation and quarantine website has details about the travel categories permitted for emergency allocation, and what supporting evidence you need. You must be able to respond to staff or an emergency (such as a fire evacuation) as well as follow PPE and physical distancing rules - alcohol may affect your ability to keep you and others safe. The use of reusable masks and other face coverings are not permitted when you are in an isolation or quarantine facility. You must only wear single-use face masks that are provided by the MIQF. The only exception is that infants under 6 months of age are not required to undergo nasopharyngeal testing, unless they are symptomatic or close contacts of a confirmed or probable case. https://www.miq.govt.nz/being-in-managed-isolation/entering-isolation/welcome-pack/welcome-pack/ You will travel to your next destination as per your agreed travel plans. Many tāngata/people find that having a kōrero or talanoa/conversation with a support person can really help. Stay in touch with your family and friends through other communication methods such as making phone calls or using apps like Zoom, SKYPE, etc. This helps us understand the time you’re leaving, so we can organise check-out and better support you during your departure. If you are a foreign national you can contact your Embassy, High Commission or Consulate to seek consular assistance when in New Zealand: Find an Embassy or foreign representative in New Zealand on the Ministry of Foreign Affairs and Trade website(external link). Hold accommodation. You will continue your standard isolation requirements while you wait for your test result. It's a good idea to consider your options early in your stay so that assistance is available if you need it when you leave the facility. If you develop any symptoms of COVID-19 (cough, sore throat, shortness of breath, runny nose, loss of sense of smell, or fever) during the time of your isolation or any other illness, you must notify the health staff at your facility. If you do have an item that presents a health and safety risk, the hotel can hold this for you until you depart or return it to the sender. Daily health check and regular wellbeing monitoring. Entering and leaving a facility New Zealand currently has very few COVID-19 cases and we’re trying to keep it that way. If anyone in your facility is suspected of having COVID-19, you will be asked to stay in your room until otherwise advised. Laundry services are available during your stay. (From top left) a celebratory gingerbread man treat for guests, health workers at The Sebel, a defence force worker at The Rydges in Rotorua plays a festive song, hampers given to guests at the Jet Park Hotel in Hamilton, James Smith opens his present while in managed isolation, and Santa arrives in Christchurch's MIQ. As well as COVID-19 testing, you will also be required to have a medical assessment. Please remember journalists cannot enter the hotel. From 18 January, people arriving in New Zealand from all destinations except Australia, Antarctica and some Pacific islands will also be required to: If you are symptomatic on arrival, you will go straight to a quarantine facility. If you’re in immediate danger call the Police on 111. This second test is also one of the checks we use to determine if a person is low risk and can leave the facility after 14 days. While this may feel distressing, you will receive a high level of clinical care from a dedicated team of health professionals. During this time you will not be allowed to leave the facility. Wear face masks (single-use) that have been supplied to you at all times when outside your room. COVID-19 test within 24 hours of your arrival (except for returnees from excluded countries - Australia, Antarctica and some Pacific Islands). We’ve put together a list of helpful services you can reach out to, website and apps you can use to look after your wellbeing. Kia kaha and thank you for doing your bit. Find an Embassy or foreign representative in New Zealand on the Ministry of Foreign Affairs and Trade website. There’s also a health journal, resources, wellbeing exercises and webinars. "We forecast capacity would be very tight in the leadup to Christmas as we wanted as many people as possible to get back to New Zealand," the spokesperson said. The nursing team can provide resources to help you quit smoking. There's also a range of learning and wellbeing resources at learningfromhome.govt.nz(external link). They will arrange for you to be assessed by the on-site health professional. There’s a limited number of hotels that have been set-up as quarantine facilities, so you’ll need to book your spot in advance. COVID-19. The Mentemia app provides mental wellbeing coaching after getting to know you a little through a personality quiz and what focus areas you have, like sleeping better, stressing less, or helping support a loved one. It is normal to not feel right all the time during this period of isolation. Day 3: The first COVID-19 test is around day 3 as the average time most people develop infection after exposure is 5 days, and we account for 2 days of travel. It is an. Rooms in our managed isolation facilities are needed for 14 days. Health staff conduct a comprehensive health and wellbeing check to ensure you have everything you need for your stay. This can be a bit uncomfortable but is not known to cause harm. use, proven strategies and skills you would learn from a therapist, in the privacy of your own home, anytime that suits you. Please dispose of all personal protective equipment (PPE) such as gloves and masks in the appropriate bins located near the PPE stations. There are two important things to be aware of: It is important you read or have explained to you the COVID-19 testing information below. If you refuse a COVID-19 test or are not considered low risk, your stay could be up to 28 days. Anxiety and stress, Confidence, Self-awareness, Problem solving skills, Connecting to what matters, Sleep, Relaxation, Staying on Track is a free online course that helps you learn how to cope with worry and stress when things get tough. Find an Embassy or foreign representative in New Zealand on the Ministry of Foreign Affairs and Trade website. On flight to New Zealand – passengers informed by PA of the town they will complete Managed Isolation in (whole flight goes to same town). Do NOT leave PPE lying around. They will explain what happens next. It may be harder to get an exemption if you leave from, or have recently been to, a country where the COVID-19 health risks are high. Having recently arrived from overseas means you may be at a risk of carrying the virus. We believe that everyone has the right to make a complaint and for everyone concerned to be treated courteously and with respect, and given a full and fair hearing. We encourage you to book in early to the Managed Isolation Allocation System, as this is the best way to guarantee your place. *If your test is positive you will be told by health staff. The legal COVID-19 Orders which require you to stay at this facility also require you to be tested for COVID-19. You will be asked to fill out a form or answer questions including your contact details. submit your enquiry, feedback or suggestion using our form. External calling is charged at hotel rates (per minute). There are no new cases in the community. There may be time limits on smoking areas and you may be escorted while smoking. More information and contact details are available on https://communitylaw.org.nz. Make sure it is clean, dry and not damaged. Please order reasonable quantities only for personal consumption. Talk to hotel staff or the on-site team for the services specific to your facility. you if you need to book a slot for exercising. You may be moved to another facility or area and will be required to quarantine. Nā H.M Kiingi Tuheitia Pootatau Te Wherowhero VII. If you feel you are not coping, it is important to talk with a health professional. It may still show up later in your stay so it’s important to continue good hygiene and isolation measures throughout the duration of your time in managed isolation. The Ministry of Health’s website has information, resources, tools and free apps to support your mental wellbeing, as well as information about organisations that can help if you need extra support. Please drink responsibly, be considerate of other returnees and staff and ensure your behaviour is appropriate. It’s understandable to feel sad, distressed, worried, confused, or anxious. To help us continue keeping the country safe, we have implemented a system of Managed Isolation and Quarantine (MIQ). To help us continue keeping the country safe, we have implemented a system of Managed Isolation and Quarantine (MIQ). Find out about exemptions for exceptional circumstances and complete the form. Because testing is required by law, some aspects of the above Code are limited. Only interact with people in your bubble. You should contact the onsite teams first to help with your concerns. Remember to stay 2 metres away from others and wear a mask during any evacuation. If you’re deaf or hearing impaired, you can use Video Relay Service to get in touch with us. Details on how you will travel from the isolation facility to your home/ residence. If at any point during your stay you develop any of the COVID-19 symptoms of fever, cough, shortness of breath or sore throat, please stay in your room and let on-site staff know immediately by phone. Always maintain 2 metres distance from others except those who are in your bubble (your family/partner). He waka eke noa (We’re all in this together). If you or any person in your bubble need assistance, please talk to the on-site team or call the hotel reception. Any other people or family members you have been in contact with during your stay will also need to be moved for closer monitoring. This includes electrical cooking appliances, gas cookers, candles, heaters, toasters, grill top ovens, items with naked flames, and combustibles. There’s also help available with training and work experience, with your CV, cover letter or filling out applications. Let the on-site team know if you have any food allergies or medical conditions that require special diets. The Government is extending pre-departure testing to all travellers to New Zealand, except those from Australia, Antarctica and most Pacific Islands. We are committed to the fair, simple, speedy and efficient resolution of complaints. Please keep the on-site team informed if your accommodation or travel plans change at any stage during your stay. We will use outcomes arising from complaints as an opportunity for learning and improving our processes. A team of health professionals is always available at your facility. You have the right to consult and instruct a lawyer at your own expense at any time without delay. For more information visit: www.health.govt.nz/MIQ-Privacy-statement(external link). Learn more about pre-departure testing, Managed isolation facility for returnees to New Zealand, Welcome pack: Managed isolation facility for returnees to New Zealand [PDF, 4.6 MB]. © Ministry of Business, Innovation and Employment. Children are treated the same as adults for testing. Low risk of having or transmitting COVID-19 includes confirming you: You can be required to stay up to a total of 28 days if you refuse a COVID-19 test or are not considered a low risk by a health practitioner. Maintain a physical distance of 2 metres from others and wear the masks that are supplied to you during any evacuation. Internal calling, between rooms and for hotel services, is free. In the week following your departure you will be contacted by the Ministry of Health to check your ongoing health. This document has information you’ll find useful during your stay. 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